ServiceTitan implemented 2FA for all users; therefore, Inova can no longer use a single login shared for all Inova System Admins to gain access to your ServiceTitan platform. Implementation Specialists need access for initial integration configuration, mapping earnings codes, employees, and cost centers. Account Managers need access to assist in troubleshooting issues that can arise with Integration regarding time-offs displaying on the dispatch board, employee data, payroll processing, and cost center syncs. These step-by-step instructions detail how you can add Admin users to your ServiceTitan account.
- Log in to your ServiceTitan account.
- From the Settings menu (represented by a gear icon), search for 'People'.
- Click on 'Employees'.
- Click the Add button.
Use the following to create a new user:
| Employee Name: | Inova Payroll |
| Company Position: | Administrator |
| Role: | Admin |
| Email: | xxxxxxxxxx@inovapayroll.com (typically first initial + last name @inovapayroll.com) |
- An invitation email will be sent to Inova to complete the process on their side, configuring their password and Authenticator App for 2FA security.